Contract Terms for Transport Providers / Drivers

1. Parties and contractual relationship

These terms govern your use of the Drakkar platform as a transport provider or driver, whether you operate as a company, licence holder, or self-employed individual.

The agreement is entered into between Drakkar AS, org. no. 935 975 530, and you as a user of the Services. By creating an account and using the platform, you accept the terms and any supplementary terms that apply to your operations.

Supplementary terms, pricing agreements, white-label agreements, fleet agreements, or data processing agreements take precedence over these terms in the event of conflict.

2. The Services

Drakkar offers a digital marketplace and operator platform that facilitates contact, booking, and payment between passengers and licensed transport providers.

Use of the platform does not establish an employment relationship between Drakkar and the transport provider. The transport provider operates its business at its own expense and risk and is responsible for compliance with relevant labour, tax, and transport legislation.

Drakkar may update functionality, workflows, and product terms when necessary for safe operations, regulatory compliance, or product improvements.

3. Licence, access, and operations

The transport provider is granted a limited, non-exclusive, and non-transferable right to use the Drakkar app and associated systems to receive, manage, and complete trips.

The Services may not be copied, sublicensed, manipulated, circumvented, or used outside the purpose of the agreement.

The transport provider is responsible for the necessary equipment, mobile coverage, network access, and technical operations on their own side.

4. Qualifications and requirements

To use Drakkar, the transport provider must at all times meet the applicable requirements under Norwegian law, licence conditions, and internal safety requirements.

Drakkar may require uploading, updating, and verification of documentation before activation and at any time during the agreement period.

• Valid taxi licence, driver's certificate, and driving licence in the correct class
• Approved vehicle for passenger transport with necessary insurance
• Registered business with a Norwegian organisation number when required
• Up-to-date documentation for driving licence, insurance, vehicle registration, and any additional approvals

5. Trips and pricing

When the transport provider is available in the app, trip requests may be assigned based on objective criteria such as location, availability, traffic, and quality history. The transport provider is free to accept or decline requests unless otherwise stipulated in a specific partner agreement.

The price is calculated automatically via Drakkar's pricing and routing system based on factors including distance, time, tolls, traffic, and local conditions. The price shown to the passenger before booking is binding.

Drakkar acts as a limited payment collector on behalf of the transport provider. After a completed trip, the earned amount is paid out minus the agreed commission, payment costs, and any statutory fees.

For white-label operations or other specific collaboration models, a separate tariff and commission agreement applies where agreed in writing.

6. Taxes and public duties

The transport provider is responsible for reporting and paying taxes, VAT, employer obligations, and other public duties.

Drakkar may disclose or report necessary information to public authorities when required by law, regulation, or order.

7. Insurance

The transport provider must at all times hold valid insurance in accordance with commercial transport regulations and other Norwegian law.

Missing or expired insurance may result in immediate suspension or deactivation of the account.

• Motor vehicle liability insurance
• Passenger accident insurance
• Occupational injury insurance where the transport provider has employees
• Other statutory and agreed insurance

8. Ratings and feedback

Passengers may provide ratings and feedback after each trip. Drakkar may use ratings, complaints, response time, and other quality signals as part of its follow-up.

Persistently low quality, breach of service requirements, or unacceptable behaviour may lead to a warning, temporary deactivation, or termination of the account.

9. Changes to fees and terms

Drakkar may change commissions, fee rates, and other terms with reasonable prior notice, normally at least 14 days where the change has practical significance for the transport provider.

Continued use of the Services after the change has taken effect is considered acceptance of the updated terms.

10. Limitation of liability

The Services are provided as-is and to the extent available. Drakkar is not liable for indirect losses, loss of income, operational losses, or circumstances beyond the company's control, including errors by third-party providers such as BankID, Vipps, mapping and routing services, or network providers.

Drakkar's total liability is limited to NOK 10,000 per incident, unless otherwise required by mandatory law.

The transport provider indemnifies Drakkar against claims arising from the transport provider's business, vehicles, employees, or breach of law or third-party rights.

11. Suspension and termination

Either party may terminate the agreement with 14 days' written notice unless otherwise stipulated in a specific agreement.

Drakkar may suspend or terminate access immediately in the event of serious or repeated breaches of law, safety requirements, payment obligations, or these terms.

12. Privacy and data protection

Personal data is processed in accordance with the Personal Data Act, GDPR, and Drakkar's privacy policy.

Drakkar is the data controller for platform data unless otherwise stipulated in a specific data processing agreement. The transport provider is responsible for personal data processed outside the platform.

13. Governing law and disputes

The agreement is governed by Norwegian law.

The parties shall seek to resolve disputes amicably before taking legal action. The legal venue is Oslo District Court unless otherwise required by mandatory law.

14. Assignment and transfer

The transport provider may not assign rights or obligations under the agreement without written consent from Drakkar.

Drakkar may assign the agreement to a group company, successor, or other business that takes over the relevant part of operations.

If a provision is found to be invalid, this does not affect the validity of the remaining provisions.

15. Dispatch System and Automated Decisions

Trip requests are assigned using an automated dispatch system that evaluates multiple objective signals to determine the most suitable transport provider for each trip. The system is designed to be fair, transparent, and compliant with GDPR Article 22.

The dispatch algorithm considers factors including estimated time of arrival, acceptance history, driver fatigue indicators, corridor alignment, and fairness adjustments. Drivers are ranked primarily by ETA rather than straight-line distance to ensure efficient service for passengers.

A small randomised fairness adjustment (jitter) of up to ±8% is applied to scoring to prevent the same drivers from consistently receiving all dispatches and to promote equitable distribution of trip opportunities.

In accordance with GDPR Article 22, you have the following rights regarding automated dispatch decisions:

• The right to view an explanation of why a specific trip was or was not assigned to you, including the ranking factors considered
• The right to request human review of any automated dispatch decision you believe was unfair or incorrect
• The right to access your individual scoring explanation at any time through the driver app
• The right to contest an automated decision and receive a response within a reasonable timeframe
• The right to be informed of any significant changes to the dispatch algorithm or scoring methodology

16. Driver Scoring, Fairness, and Transparency

Drakkar maintains a multi-factor scoring system that contributes to dispatch ranking, quality monitoring, and commission tier eligibility. The scoring system is designed to reward consistent, safe, and professional service.

Your score is calculated from six weighted factors: passenger ratings, acceptance rate, completion reliability, response time, safety compliance, and platform tenure. A fairness jitter is applied to prevent rigid ranking hierarchies. A fatigue penalty is applied when a driver completes 15 or more trips within an 8-hour period, and an idle bonus may be applied to drivers who have been waiting without offers.

Scoring directly affects your commission tier. Three tiers are available: Normal (10% commission), Branded Partner (9% commission), and Elite (8% commission). Tier assignment is reviewed periodically and communicated to you in advance of any changes.

• Your current score and its component factors are visible in the driver app at all times
• A detailed fairness explanation is available showing how each factor contributed to your most recent dispatch ranking
• Changes to scoring methodology will be communicated at least 14 days before taking effect
• You may request a full breakdown of your scoring history by contacting Drakkar support

17. Return Trip Priority (Backhaul System)

When you complete a trip of 35 kilometres or more that takes you away from your home area, you may be eligible for return trip priority through the backhaul system. This system is designed to reduce empty return driving and improve earnings efficiency for long-distance trips.

Return trip priority operates in designated Norwegian corridors and is applied in phases: strong priority during the first 0--45 minutes after completing the outbound trip, and medium priority during the 45--75 minute window. After 75 minutes, standard dispatch rules apply.

The backhaul system is an automated feature of the dispatch engine. Eligibility, corridor definitions, distance thresholds, and priority durations may be adjusted by Drakkar to optimise service coverage. Material changes will be communicated with reasonable notice.

18. Data Processing and GPS Tracking

When you are logged in and available for trips, the platform collects and processes location data (GPS), trip route metrics, and operational telemetry. This data is used for dispatch, ETA calculation, route optimisation, safety monitoring, and service improvement.

Location data is indexed using H3 geospatial cells for efficient matching. The platform records predicted versus actual trip times to continuously improve ETA accuracy through a learning system. Trip routes, timestamps, and performance metrics are stored for the duration required by applicable law and Drakkar's data retention policy.

The following categories of data are collected and processed during your use of the platform:

• Real-time GPS position during active sessions for dispatch and navigation
• Trip route geometry, distance, and duration for billing and quality assurance
• ETA predictions and actuals for system learning and service improvement
• Vehicle speed and position relative to road restrictions for safety warnings

19. Account Deletion and Data Erasure

You may request deletion of your account at any time through the driver app or the dedicated account deletion page. Upon receiving a deletion request, a 30-day grace period begins during which your account is deactivated but your data is retained.

During the grace period, you may cancel the deletion request and reactivate your account. After the 30-day period expires, all personal data is permanently and irreversibly purged from the platform, except where retention is required by law (e.g., tax records, trip logs required by transport regulations).

Drakkar processes deletion requests in accordance with GDPR Article 17 (right to erasure). Data that must be retained for legal compliance will be anonymised or pseudonymised to the extent possible and stored only for the minimum required retention period.

20. Vehicle Compliance and Safety Systems

Vehicles used on the platform must comply with all applicable Norwegian road safety and transport regulations. Drakkar may verify vehicle data against the Norwegian Public Roads Administration (Statens vegvesen) NVDB database, including EU-Kontroll (periodic technical inspection) status.

The platform provides real-time safety features designed to support safe driving. These features are advisory in nature and do not replace the transport provider's own duty of care and legal obligations.

The following safety systems are active on the platform:

• Speed limit warnings based on road data from the NVDB network
• Road restriction and hazard warnings for the planned route
• Emergency contact system accessible during active trips